Refund and cancelation policy

 October 10, 2024

At Aegis Tax Services, we strive to provide high-quality services related to ITR, and other tax-related services. We understand that there may be instances where you need to request a refund or cancel a service. This Refund and Cancellation Policy outlines the terms and conditions governing such requests.

1. Cancellation Policy

  • Service Requests: Once a service request has been submitted through the Aegis Tax Services application, it cannot be canceled if processing has already begun.
  • Pending Requests: If your request is still pending (e.g., before processing starts), you may cancel it by contacting us at 9303450060 or emailing our customer support team.

2. Refund Policy

We offer refunds under the following conditions:

  • Duplicate Payments: If you make a duplicate payment for the same service, we will refund the duplicate payment amount. Please contact us at 9303450060 within 7 business days of making the payment to process the refund.

  • Non-Performance of Service: If the service you requested is not fulfilled due to any technical or operational issue on our part, you may be eligible for a full refund. Refund requests must be submitted within 15 days of the service request date.

  • Service-Specific Refunds: For certain services such as PAN Card, GST, and ITR, once the application is submitted to the respective government authority, no refund will be issued as the processing fee is non-refundable.

3. Refund Process

Refunds will be processed through the original payment method used to make the purchase. Please allow up to 7-10 business days for the refund to reflect in your account.

4. How to Request a Refund

To request a refund, you must:

  • Contact our customer support at 9303450060.
  • Provide details about the transaction, including the date, amount paid, and the reason for requesting a refund.
  • Include any supporting documents or screenshots if applicable.

5. No Refunds for Change of Mind

Refunds will not be provided in cases where you change your mind after the service has been initiated or completed.

6. Dispute Resolution

If you are unsatisfied with our decision regarding a refund, you may escalate the issue by contacting our office directly at:

Aegis Tax Services
F2 Amma Complex, 97 Sanvid Nagar,
Opp Sawariya Peda, Bengali Square,
Indore - 452016
Phone: 9303450060

7. Changes to the Refund and Cancellation Policy

Aegis Tax Services reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated revision date.